Privacy policy

Hotel "Friends"

Art. 1 General provisions

At www.hotelfriends.eu/, we are committed to ensuring the privacy and protection of your personal data, in our capacity as the Administrator of the personal data you provide to us.

This Policy explains when and why we collect personal information (“personal information” and “personal data” are used as identical terms in this Policy) about people who visit our site and use our services, how we use it, the conditions under which we may to disclose it to others and how we keep it safe.

We may change this Policy from time to time, so please ensure that you are familiar with the current Privacy Policy. By using our site and the services provided through it, you agree to be bound by this policy.

Any questions related to this Policy can be sent to e-mail: office@hotelfriends.eu

Art. 2 About us

We are www.hotelfriends.eu/, and we provide services, products or general information about our business.

Our office address is “Raina Knyaginya” street N:2, Bansko. When we use “we” and “us” and verbs in this form in the text below, we mean www.hotelfriends.eu/

Art. 3 How we collect personal information from you

We receive information about you when you use our site www.hotelfriends.eu/, for example when you send a request to receive an offer/information, or in the process of requesting, ordering and using the services provided on the site.

Art. 4 What kind of personal information we collect

We only collect basic personal data about you, which does not include special categories of personal data (“sensitive data”). The personal information we collect may include name, address, e-mail address, telephone number, other data required by the Accounting Act and other laws, as well as information about which pages were visited and when.

Art. 5 Why we need your data

We need to know your personal data in order to provide you with the services offered through this site, within the framework of a contract between us in connection with their provision, as well as information that you have requested or for which you have expressly agreed. We will not collect personal data that we do not need for the above purposes.

Art. 6 How Your Information is Used

We may use your information to:

We provide the services you have requested, including processing your orders and fulfilling our obligations arising from the contractual relationship between us;

We provide new information directly related to services you have requested;

Respond to inquiries and provide you with information you have requested, including assistance in resolving questions arising in connection with your inquiries;

We use re-marketing through trusted sites, including Google AdWords and Facebook;

We seek your views or comments on the services and products/training we provide;

We perform statistical and other analyzes to improve our services;

We ensure the preservation of your interests in connection with the use of the site or our services;

We inform you about changes to our terms, conditions, privacy policy or services.

Art. 7 How long we keep your information

We keep your personal data only to the extent and as long as this is necessary for the relevant activity for which it was provided, or as much as is provided for in a contract between us, subject to compliance with the requirements and terms for this provided for in the Accounting Act, tax laws and other applicable laws normative acts in the Republic of Bulgaria.

The data you have provided for use for marketing purposes is kept until you notify us that you no longer wish to receive the relevant information from us.

After achieving the purposes of processing your personal data, we destroy them.

Art. 8 Who has access to your information

We will not sell, rent, or share your information with third parties for marketing purposes.

We may transfer your information to third parties – service providers, subcontractors and other related organizations solely for the purpose of performing tasks and providing services to you on our behalf.

However, when we use third party service providers, we only disclose the personal information that is necessary to provide the service, and we have a contract with the relevant third party that requires them to keep your information safe and not use it for their own direct marketing purposes.

We will not provide your information to third parties for their marketing purposes, unless you have requested this, or it is necessary by law, court order or to prevent fraud or other crime.

We work with various third party service providers to provide you with quality and reliable services. When you inquire about or purchase any of these services, the relevant third party service provider will use your data to provide you with information and to fulfill their obligations arising in this connection under contracts with them. In some cases, they will act as a data controller of your information, and therefore we recommend that you familiarize yourself with their Privacy Policy. These third party service providers will share your information with us and we will use it in accordance with this Privacy Policy.

Provision of your data to state authorities can only be carried out in the cases provided for by law and in a volume that does not exceed the purposes for which they are requested.

The Personal Data Protection Commission exercises legal control over the processing of personal data and we provide full access to the personal data registers we keep under the legal conditions for this.

Art. 9 Where we process your data

All personal data we process is processed in Bulgaria, but for hosting and support purposes this information is located in Bulgaria. Third parties do not have access to your personal data, except when required by law.

Art. 10 In which cases we will contact you

You have a choice whether or not to receive information from us.

We may contact you freely when and to the extent necessary to perform the services you have requested, the obligations under a contract between us, to provide new information directly related to services you have requested, in response to your inquiry, for the purposes of preserving your interests in connection with the use of the site or our services, or based on a legal requirement. We have the right to send an e-mail newsletter about news from the site to which you have subscribed with your e-mail address.

We will not contact you for marketing purposes by e-mail, telephone, text message or post, unless you have given us your express prior consent, or the communication is directly related to you and meets the requirements of the General Regulation for the protection of personal data (Regulation (EU) 2016/679).

Art. 11 How you can access, correct or delete your personal data

You have the right at any time to ask us:

access to your personal data collected in the process of providing and using the services, including: confirmation whether we are processing your personal data, what categories they are, the purposes of this processing, and the recipients to whom the data is disclosed, as well as a message with a copy of your personal data being processed and its source;

correcting information you have provided to us when it has become incorrect or out of date, e.g. your email address, and any other information;

deletion or blocking of your personal data when their processing does not meet the requirements of the Personal Data Protection Act or the General Regulation on the Protection of Personal Data (Regulation (EU) 2016/679);

notification of this correction, deletion or blocking of the third parties to whom your personal data has been disclosed, except when this is impossible or involves excessive efforts.

The action you wish to provide access to, correct, delete or block personal data is carried out only in relation to your personal data. Its execution is free.

In order to request access, correction, deletion or blocking of your personal data that we process, it is necessary to send us a written application that contains:

1. name, address and other identification data of the relevant natural person;

2. description of the request;

3. preferred form for providing the information under Art. 28, para. 1;

4. signature, date of submission of the application and address for correspondence.

5. notarized power of attorney when submitted by an authorized person. The application can also be signed with an electronic signature.

The application is sent to the email: office@hotelfriends.eu

We will comply with your request for access, correction, deletion or blocking within 14 days, subject to legal requirements and exceptions in this regard.
You will be notified of the decision to perform the requested action or the refusal to do so as required by law. Notice thereof will be mailed to you with return receipt requested or may be obtained in person against a signature.
Art. 12 How you can file an objection or complaint against the processing of personal data
In the cases provided by law, you have the right to:
you object to us processing your personal data if there is a legal basis for this;
when the objection is justified, the personal data of the individual concerned can no longer be processed;
to object to the processing of your personal data for direct marketing purposes;
to be notified before your personal data is disclosed for the first time to third parties or used on your behalf for the purposes of the previous point of this article, and you are given the opportunity to object to such disclosure or use.
If you wish to make any complaint about the way your data is processed, you can contact us at office@hotelfriends.eu. If you are not satisfied with our answer or do not think that we are processing your data in a lawful manner, you can contact the competent authority for the protection of personal data – the Commission for the Protection of Personal Data.
Address: Sofia 1592, Prof. Blvd. Tsvetan Lazarov” No. 2
tel.: 02/915 35 18, 02/915 35 15, 02/915 35 19, fax: 02/915 35 25
E-mail: kzld@cpdp.bg
Website: www.cpdp.bg
Art. 13 Available security measures to protect your information from loss, misuse or alteration
When you give us personal information, we take steps to ensure that it is handled securely. The website www.hotelfriends.eu/ uses the secure communication protocol SSL certificate. HTTPS authenticates the site and the respective web server it is uploaded to. It also bi-directionally encrypts the connection between client and server, which provides protection against eavesdropping, tampering or forgery of message content. In practice, this provides sufficient guarantees that the user is connecting to the correct site (and not a fake copy), as well as ensuring that the content of messages between the user and the site cannot be read or tampered with by third parties. Additional information about HTTPS (https://bg.wikipedia.org/wiki/HTTPS).
Non-sensitive information (your email address, etc.) is commonly transmitted over the Internet, and 100% security can never be guaranteed. Accordingly, while we strive to protect your information, we cannot guarantee the security of any information you send us, and you do so at your own risk. Once we receive your information, we make every effort to keep it secure on our systems.
Art. 14 Profiling
We will not use automated decision making or profiling.
Art. 15 Use of cookies
Like many other websites, ours uses cookies. “Cookies” are small individual packets of information sent by an organization to your computer to recognize you when you visit. They collect statistics about your browsing activities. This allows us to track user traffic patterns as well as develop statistical analyzes of service usage, such as time spent on the website and pages most frequently visited. Cookies do not identify you as an individual, and aggregate statistics do not include personal information. Cookies help us improve the website and provide a better personalized service.
By agreeing to use this site and its services, you consent to the use of cookies, including Google Analytics cookies.
If you would prefer not to receive cookies while browsing the Website or through HTML formatted emails, you may decline them. For this purpose, you can set your internet browser to warn you before accepting a cookie or to refuse cookies when it alerts you to their presence. You can usually find these settings in your browser’s ‘Options’ or ‘Preferences’ menu. To be aware of these settings, as well as for more detailed information, you can use the ‘Help’ button from the menus of your browser.